4.0
Pros: Very friendly drivers. Smooth ride. Cons: Better wifi please. It kind of worked most of the time but it was very slow. The outlets on the outbound bus were not working. Severe delay on the return trip. Clearer signs and earlier info needed re which gate to line up at in Rochester. Stricter rules around devices - head phones should be required. We had two kids playing kids music loudly on ipads for everyone to hear on the outbound trip and a lady listening to an audio book without headphones the entire return trip. Extremely disturbing for all other passengers and they didn’t adjust despite some people asking them to be quiet. Pockets on the seat backs in all buses please. Tips: Bring headphones PLS. And earplugs if you want to sleep.
4.0
The driver communicates well with the passengers as well as checking that every passenger has returned when the bus stops.
4.0
Pros: How it felt like we went through a time warp and got there in record time with many stops. Cons: It was freezing the whole time full blast AC 🥶. Tips: Blanket & pillow are pro moves!
5.0
Pros: Not having to sit next to anybody and how quiet the bus was. Cons: Bathroom. Tips: Arrive early.
5.0
Pros: Staff was friendly n bus was clean overall I had a good experience. Cons: Nothing. Tips: I would recommend this bus staff is friendly n u will have a nice experience..
5.0
Pros: There was adequate seating. Cons: Restroom. Tips: NA.
4.0
Pros: The trip back was relaxing. Cons: Making sure some of the smaller people stop being stingy and let other people sit next to them. Two guys, over six foot, crammed together could have been a bit better.
4.0
Pros: The bus had WIFI. Cons: Maybe to select your seats from the app or website. Tips: Don’t push your chair behind since it can bother the people behind.
4.0
Pros: Wasn’t too long. Cons: Not enough space for my legs, also i am 190cm so maybe its because of that.
5.0
Pros: Extremely fast and took no time, already in NYC in less than 5 hours from Rochester. I did not sleep on that trip but however I can always make it up at home. Tips: Never travel days near holidays.
4.0
Pros: The trip is very calm, nobody bothers. Cons: Only please turn on the heating this winter during the trip, because this trip was very cold. Than you . Tips: take something to eat or drink because the trip is long, Also toilet paper.