4.0
Pros: good. Cons: waiting time for customer service. Tips: safe and comfy.
5.0
Pros: I had to take 2 trains they were both on time and my layover was only about 30 minutes which was great. The 2nd train I got on I had both seats to myself so I had plenty of room to stretch out! Cons: The seats could be made more comfortable some people travel a long way on the train other than that everything was great! Tips: Incase you don't feel like carrying your suitcase on the train you can check up to 2 bags for free it's included in your ticket no extra cost. I took advantage of this option. I checked my suitcase and only carried my backpack on the train. There is also a parcel check were you can leave your luggage incase you wanted to go somewhere without your luggage it's $10 per item if you are traveling with amtrak within the next 24hrs and $20 per item if you are not traveling with amtrak within the next 24 hrs . That i think is an awesome feature!!!